Payment, delivery and refunds

The website offers digital photographs and videos from DanceSport events. The contents of each order and the current, non-zero price are shown in the relevant event or private gallery before payment.

An order is formed from the files selected by the customer. In a private gallery, the order may also contain the photographs and videos specified by the photographer.

The seller and contracting party is Individual Entrepreneur Tetiana Sipko. The seller offers the materials on this website under the Alex Sipko Photography brand on the basis of an agreement with their author, Oleksandr Sipko, granting the seller the relevant proprietary copyright rights.

The final amount and currency are displayed before checkout. Payment is made online through the payment provider available for the selected gallery. Card details are entered on the provider's secure payment interface and are not stored by this website.

Access to paid files is enabled only after the payment provider confirms a successful payment.

All products are delivered digitally; no physical delivery is provided. After payment confirmation, high-resolution photographs and any included videos become available from the private order page. A download link may also be sent to the email address associated with the payment.

The customer must keep the private order link confidential. If paid files do not open or download, please contact support and include the event name and order details.

An unpaid selection may be abandoned without charge. Refund requests may be sent to the support email within 14 calendar days after payment and should include the event, payment date and the relevant file or order references.

A full or partial refund is available for a duplicate charge, an incorrect amount, files that cannot be delivered, or a technical defect that cannot be resolved within three business days after support is notified. Other requests made before the files are downloaded are reviewed individually.

Digital photographs and videos are supplied immediately after payment is confirmed. Once the files have been accessed, downloaded, copied or published, refunds due solely to a change of mind are not provided. This restriction does not apply to duplicate or incorrect charges, failure to deliver the order, damaged files or files that do not match the order, or other cases in which a refund is required by law.

We review requests within five business days. Approved refunds are returned to the original payment method; the bank or payment provider determines the final processing time.